Support
Email support@clipengine.net. A real person reads every message.
Getting help quickly
- Say what you were doing and what happened, and include any message Clip Engine showed.
- Attach the file from Settings > Help > Save diagnostics. It has the app's logs and settings with your keys and tokens removed.
- If it's about a purchase, use the email address you bought Pro with.
Your licence
- One Pro key works on two PCs at a time. To move it, click Deactivate this PC in Settings on the old PC, then enter the key on the new one.
- Clip Engine checks the key every few days and keeps working offline for up to 30 days in between.
Lost your key, or need a receipt? Your receipt email from Polar has a link to your customer portal, where you can see your key and download invoices.
Common questions
- Windows warned me about the installer. See Windows may warn you the first time.
- My clips have “Made with Clip Engine” on them. That's Clip Engine Free. Pro removes it from clips you export after upgrading.
- Find clips says my AI key or credit isn't working. Check the key in Settings and your credit in the Anthropic console, or click Find clips without AI.
- Refunds. Read the refund policy.
Who we are
Clip Engine is made by Clip Engine Pty Ltd, PO Box 199, North Essendon VIC 3041, Australia.