Refunds

When we refund

• It doesn't work as described. If Pro, or a Pro feature, doesn't work the way this website or the app says it does, and we can't fix it within a reasonable time, we refund you in full.
• You paid twice by mistake. We refund the extra purchase.
• Your consumer rights. Anything the Australian Consumer Law, or your own country's consumer law, entitles you to (below).

Change of mind

We don't refund Pro just because you've changed your mind. That's why Free is the whole app (restreaming, recording, finding clips, layouts, captions and the editor) with a small mark on clips and posting locked, so you can be sure it works on your PC first.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing on this page limits those rights, or the rights the consumer law of your own country gives you.

How to ask

1. Email support@clipengine.net with the email address you bought Pro with (or your licence key) and what isn't working.
2. If you can, attach the file from Settings > Help > Save diagnostics (keys and tokens are removed from it). It helps us fix things quickly.
3. We'll try to fix it first. If we can't within a reasonable time, we refund you through Polar, our reseller, to the card or account you paid with.

When a purchase is refunded, its licence key stops working and Clip Engine goes back to Free on your PCs. Your clips and settings are kept.

This policy is part of section 2 of the licence agreement.